After getting bad news from my carpet installer about my grand piano that he refused to touch, I was in a panic to get a professional piano mover to move my piano for the carpet installers. I called three piano movers, the first had delivered my piano in the first place, only to have to leave a message with the first two. Ron answered on the third ring, in person !! He was friendly and understood my stress, reassuring me that all would turn out fine. He was right! He redirected his crew to handle my emergency that very afternoon, with two very friendly young men expertly dismantling, then moving my piano into another room. They then returned the next day, as promised, to put the piano back in its original space in perfect shape. I’ve read other reviews about these guys that were less than positive, and I can’t believe they’re about the same business. Maybe some “typical” retail customers that enjoy blasting a business simply to flex their muscles. I will absolutely use them without hesitation if I ever need ANY moving of any kind.